2019 Revenue Cycle Focus & Challenges Survey What best describes your organization?Critical AccessStandalone HospitalRegional HospitalHospital SystemHow many beds does your facility have?25 or fewer26 - 100101 - 250251 - 500More than 500What would you consider your #1 priority for 2019?Reducing Bad DebtDenial & Underpayment ImprovementImplementing Solutions for Self-PayPatient Satisfaction/ExperienceLowering Cost to CollectCollecting more at POSOtherWhat importance do the following KPIs rank in your evaluation of success for your revenue cycle?Very LowLowMediumHighVery HighNet Days in A/RDid Not Submit to PayerAged A/R > 90+POS Cash CollectionOverall Cash CollectionBad Debt ExpenseCharity Care ExpenseCost to CollectWhat are the biggest challenges your organization is facing?(Select all that apply) Reimbursement Issues Consumerism Lowering Costs Compliance Value-Based Care Population Health Patient Satisfaction / Retention Data and Analytics Cybersecurity Operational effectiveness How do you learn about new ideas and services in Healthcare Finance?(Select all that apply) Professional Association - Tradeshows, conferences or seminars Healthcare Publications - Websites, magazines, newsletter, etc. Social Media - Linkedin, Twitter, etc. Peers Vendor Partners How will the new payer, the patient, impact your overall organization in 2019?No ImpactSlight ImpactModerate ImpactSubstantial ImpactNot sureDo/will you offer long term payment plans to your patients in 2019?(Select all that apply) No No, but currently looking into additional payment options Yes, offered in-house less than or equal to 12-month terms Yes, offered in-house for greater than 12-month terms Yes, through a Patient Financing Company Yes, through an EBO or Early Out partner What best describes your position in the organization?CFOVP or SVP of Revenue CyclePFS or Revenue Cycle DirectorPFS or Revenue Cycle ManagerWhat best describes your system's Net Patient Revenue?Less than $200 Million201 to $500 Million501 - 1 BillionGreater than 1 Billion
