HELP Financial’s Patient Financing Solutions

*HFMA staff and volunteers determined that these healthcare business solutions have met specific criteria developed under the HFMA Peer Review process. HFMA does not endorse or guarantee the use of these healthcare business solutions or that any results will be obtained.
*HFMA staff and volunteers determined that these healthcare business solutions have met specific criteria developed under the HFMA Peer Review process. HFMA does not endorse or guarantee the use of these healthcare business solutions or that any results will be obtained.

HELP Financial's Patient Financing Solutions are made up of three key components – Credit Line, In-House Plan Funding, Pre-Service – to provide a front to back revenue cycle patient payment solution.

View the Key Findings Report for a summary of HELP Financial’s Patient Financing Solutions performance.

100% of HFMA reviewers agree that:

  • The service satisfies a need in the healthcare industry.
  • The service is easy to use.

96% of HFMA reviewers agree that:

  • The service represents good value for the cost

HELP Components

HELP Credit Line

Our fully funded, customized recourse loan program allows our provider partners to offer a guaranteed line of credit to virtually any patient that has an out-of-pocket responsibility.  With a consumer-focused approach, the provider can offer up to a 60-month term with 0% APR, to find the most affordable option for each patient financial situation.  The HELP Credit Line is a revolving credit agreement, enabling simple add-ons of additional balances at any time.  The program also provides the ability to combine family or household, accounts into a single monthly statement and payment.  The HELP Credit Line program empowers patients/guarantors to be directly involved in their payment choice decision from the very first financial conversation.

Provider Advantages:

  • Ability to offer 0.0% APR patient financing with terms up to 60 months
  • Up-front funding
  • Enhanced patient financial experience
  • Prioritized patient payments
  • Simple workflows, extension of current practices
  • Decreased self-pay AR days and AR over 90
  • Reduced bad debt
  • Added net patient revenue
  • Minimized cost to collect
  • Increased cash on hand
  • Partnership with HELP that includes 30+ years of exclusive, patient financing expertise

Patient Advantages

  • Simple enrollment process
  • Empowered to choose a monthly payment that works for their specific needs
  • Easy to add additional/future bills
  • Ability to combine household bills into one monthly statement
  • Relieved patient financial burden for continue healthcare services
  • 24/7 access to HELP’s full-service, online Self-HELP portal for account management

HELP In-House Funding Plan

This option is a one-time conversion that generates an immediate influx of cash by moving the management of current in-house payment plan accounts, or outstanding patient responsibility balances, to HELP.  The HELP In-House Funding Plan has had increasing appeal over the past five years that make sense both financially and operationally for facility’s moving EMRs or re-thinking your facility’s current payment policy.  It gives the provider the ability to honor existing payment arrangements, but also the opportunity to get a “clean slate” on their internal payment plan AR, out of the business of banking and establish an affordable monthly payment option through the HELP Credit Line option.

Provider Advantages:

  • Immediate cash influx
  • Eliminated internal payment plan management
  • “Clean slate” opportunity for conversion of legacy accounts, or new payment policy
  • Easy transition into the HELP Credit Line program for long-term success

Patient Advantages

  • No enrollment process
  • Interest-free for remainder of term
  • 24/7 access to HELP’s full-service, online Self-HELP portal for account management

HELP Pre-Service

The front-end component of the HELP Credit Line is the HELP Pre-Service option.  Using an estimated balance, patients agree to enroll in the HELP Credit Line prior to services.  The HELP Pre-Service option bypasses the need for a provider generated statement, speeding up the entire process for funding.  Patients are given peace of mind, knowing they have an affordable monthly payment secured prior to service.

Provider Advantages:

  • Increased collectability
  • Enhanced patient satisfaction
  • Minimized back-end collection effort
  • Decreased procedure cancellations, or “no-shows”
  • Added opportunity for elective procedures
  • Shoppable patient financing option
  • Peace of mind that a payment plan is established prior to services

Patient Advantages

  • Simple enrollment process
  • Understanding of payment options prior to service
  • Incentive to not put off healthcare needs
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